Cancellation Policies
- One-to-One Consent: Consumers are only giving consent to receive messages from the specific business they opt in for, not from multiple parties or third parties.
- Clear Disclosures: The policy includes clear language about the nature of the messages, frequency, potential charges, and opt-out mechanisms
- Do Not Call Protections: The policy reflects the latest FCC guidance that DNC protections apply to SMS, making it clear that businesses must adhere to DNC regulations
- Data Sharing and Record-Keeping: Emphasizes the importance of maintaining proof of consent and clear guidelines on how data is shared for operational purposes.
This updated Privacy Policy example aligns with current 2025 TCPA and FCC guidelines, ensuring your business remains compliant while fostering transparency with consumers.
Effective Date: 8/14/25
Tools & Taps - Cancellation & Refund Policy
Our Tools & Taps events are planned based on advance registrations, which help us secure venues, catering, and program materials.
How to Cancel: Cancellations must be submitted in writing to electric@eap.org.
Full Refund: Cancellations received 7 or more business days prior to the event will receive a full refund.
No Refund: Cancellations made less than 7 business days prior to the event are nonrefundable.
Substitutions: If you cannot attend, another individual from the same company may attend in your place at no additional cost.
We appreciate your understanding, as last-minute cancellations impact event costs and participation levels.
Contact Information
Email: electric@eap.org
Phone: (610) 825-1600
Address: P.O. Box 1947 Blue Bell PA 19422
- One-to-One Consent: Consumers are only giving consent to receive messages from the specific business they opt in for, not from multiple parties or third parties.
- Clear Disclosures: The policy includes clear language about the nature of the messages, frequency, potential charges, and opt-out mechanisms
- Do Not Call Protections: The policy reflects the latest FCC guidance that DNC protections apply to SMS, making it clear that businesses must adhere to DNC regulations
- Data Sharing and Record-Keeping: Emphasizes the importance of maintaining proof of consent and clear guidelines on how data is shared for operational purposes.
This updated Privacy Policy example aligns with current 2025 TCPA and FCC guidelines, ensuring your business remains compliant while fostering transparency with consumers.
Webinars - Cancellation & Refund Policy
Cancellation & Refunds
Webinars: Cancellations must be made, in writing, within 24-hours of the class start time to obtain a refund. If cancellation is submitted with less than 24-hour notice, the student will receive a credit to be applied to a future webinar within a 12-month period. If this credit is not used prior to the end of the 12-month period, student forfeits registration. Students may also transfer registration to another staff member at the same company. No shows will not receive a refund.
In-Person: These classes are held based on projected attendance, therefore once a student registers, there are no refunds. However, there are a few exceptions to this policy. If an extreme circumstance arises for the student, such as a death in the immediate family, severe illness, etc., a refund may be granted. A decision will be made on a case-by-case basis by EAP’s Executive Director. EAP will allow a company to substitute a student (i.e., change the registrant to someone else in the company) without penalty.
Cancellation, transfer, and refund requests should be submitted to us via email at electric@eap.org.
Contact Information
Email: electric@eap.org
Phone: (610) 825-1600
Address: P.O. Box 1947 Blue Bell PA 19422
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How To Join
Joining is simple, unlike the often more complex processes for general contractors. Be sure you match the requirements noted above. Then…
- Review these benefits with your leadership team.
- Call EAP to ask questions and talk through your company’s needs.
- Fill out the contractor membership form while you have this page open.
Take the next step today so your team can start using training, wellness, and business programs right away. EAP membership supports the entire operation involving construction work.
